Sr. Manager, Digital Strategy and Operations

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The centralized Digital Strategy team is responsible for the overall strategy and plan for Digital at T-Mobile. We are paving the way for a scaled digital future. The team designs and develops the investment strategy, for the digital experience portfolio at T-Mobile and is accountable for the Digital ROI. As a leader on this team you drive strategic insights, initiatives and transformation to support the development of long-term growth plans and profitability goals. The team aligns with the enterprise operating model and partners collaboratively with Marketing, Commercial, Product & Technology, Finance, Care and Retail. This team sets the proactive direction, and objectives for Digital, builds the management system, rhythms of business, centralized programs, and communication strategy that deliver success at scale.

Responsibilities:

• Has full view of team members scope; Designs strategy and can guide team to achieve business objectives for a portion of the portfolio. Responsible for the ROI framework for the Digital organization.
• Lead and develop a team of strategists, and analytical business managers that are responsible for the design and delivery of the strategic management system, weekly, monthly quarterly game plan and annual planning rhythm(s), communications, budget and organizational management of the digital business
• Lead and facilitate cross-functional team collaboration for alignment of goals and budget to Digital Strategy across Finance, Commercial, Marketing, P Support the Director and Sr. Director in development of the strategy, plan and processes for successful implementation of the digital portfolio.
• Recruit, premier talent while coaching and challenge a team of professionals to improve their strengths by providing opportunities for skill and career advancement.
• Act as an inspirational leader that creates impact and value within the Strategy team and across the Digital Organization.
• Successful delegation and prioritization of work to achieve success, with the ability to stretch other leaders within the Digital Organization.
• Collaborate on setting the strategy, proactive direction, plan, and objectives for the Digital organization.
• Develop and design an overall management system for Digital in alignment with the enterprise operating model.
• Responsible for the Digital organization's overall performance and operating cadence through management of the ongoing planning process including weekly, monthly, quarterly and annual rhythms and budget/resource planning.
• Collaborate and sustain relationships with Directors and Senior Directors across Digital, Marketing, Finance, EPO, Commercial as a primary point of contact for Digital Channel planning.
• Collaborate with Digital VP, Sr. Directors/Directors and HR to handle Digital’s talent management and organizational change program that improve the Digital organization’s efficiency, effectiveness, and employee satisfaction.
• Deliver overall digital communications strategic plan and execution for Digital executive communications for internal teams and external partners.
• Prepare and present organizational reviews and communicate results and insights to top management.
• Assess the current digital organization and design a plan of continuous improvement and training.
• Thrives in organizations that constantly adapt and evolve.
• You are a problem-solver, that has high EQ and analytical capabilities.
• You lean in with a can-do positive demeanor.
• You are leader by example and influence.
• You have a strong bias toward action and a track record of high performing teams who get it done.

Qualifications:

 

• Bachelor's Degree required
• Master's/Advanced Degree Business (Preferred)
• 10+ Years in Business Management, Analytics, Strategy or Consulting (for Marketing, eCommerce or Digital (Preferred).
• 7-10+ years in Marketing, Digital, E-commerce or related.
• 3-5 years People Management with demonstrated success of growing high performing teams.
• 3-5 years Business Analysis preferred. (Preferred)

Knowledge, Skills and Abilities:

• Proficient analytical and quantitative skills.
• Advanced/authority written and verbal communication skills.
• Demonstrated understanding of high-performing organizations.
• Demonstrated ability to work across organizational departments and develop strong relationships across a company.
• Demonstrated ability to lead financial elements of the business, including budgets. Ability to measure, evaluate and act on financial and operational results.
• Ability to make decisions under tight deadlines.

 

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $124,800 - $225,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.