Sr Manager Enterprise Observability

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Are you ready to make a bold move and elevate your career to the next level?

We are seeking a Senior Manager Enterprise Observability to lead the strategy, development, and evolution of our enterprise observability platforms and tools. This leader will oversee a team focused on delivering scalable, reliable, and innovative solutions that provide deep insights into the performance, health, and reliability of T-Mobile’s systems and applications.

The ideal candidate will have a strong background in observability disciplines—including monitoring, logging, tracing, and telemetry—and will partner cross-functionally with internal technology, security, and business teams to drive proactive detection, root cause analysis, and system optimization. This role is critical to enabling operational excellence and accelerating incident response across the organization.

We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all we do. Join us and embody the spirit of being 'Un-carrier and make a tangible impact!

Job Responsibilities:

• Effectively manages team to achieve results by providing appropriate direction, timely developmental feedback and coaching, and conducting performance reviews and conversations. Creating training, career development plans and ensures assignments with increasing levels of responsibility. Monitors and measures work tasks to ensure deliverables are provided on time and within budget.
• Defines and drives continuous development practice improvements across technical disciplines and organizations (e.g., team structure, roles, processes, tooling, security & compliance).
• Oversees technical relationships with multiple assigned vendors, including driving features and function requests for inclusion in future product releases.
• Driving and owning current and future state technical road map in collaboration with Design and Enterprise Architecture and building/maintaining cross organizational teams.
• Interviews and hires qualified managers and team members, striving to improve T-Mobile bench strength and augmenting product or project teams with contract staff when required.

Education and Work Experience:

• Bachelor's Degree Computer Science or in a computer programming related field. (Required)
• 7-10 years Experience of developing large scale business systems applications. (Required)
• 2-4 years Management experience with programming staff including leadership, planning, and coordination of development work for 4 large projects. (Required)
• More than 10 years overall IT experience. (Required)

Knowledge, Skills and Abilities:

• Lead the design and implementation of observability solutions that support proactive detection, troubleshooting, and optimization.
• Drive the vision, roadmap, and execution of observability tooling across logs, metrics, traces, events, and user experience monitoring.
• Partner with IT operations, development, SRE, and business stakeholders to define requirements, set priorities, and ensure observability solutions align with organizational goals
• Microsoft Office (Required)
• Visual Studio Proficiency with Visual Studio development environment preferred. (Required)
• Microsoft SharePoint (Required)
• Software Development Life Cycle (SDLC) (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $159,900 - $288,500

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.