Sr. Manager, MSC - Shared Services

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Job Overview

The Sr. Manager Shared Services will manage multiple teams and initiatives within T-Mobile’s Shared Services organization, The Magenta Service Center (MSC). This role is responsible for executing the MCS’ Service Management Framework including work-migration and transition into the MSC, informing strategic direction, developing talent, enabling operational excellence, and aligning performance goals across MSC workstreams. Additionally, this role will partners with stakeholders and enterprise leaders to drive transformation, innovation, and scalable solutions across the shared services model.

** This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS. **

Job Responsibilities:

• Provides leadership across multiple teams and initiatives as it relates to the MSC Service Management Framework (e.g., Transition Management, Performance Management, Project Management, Vendor Management, Continuous Improvement)
• Sets goals, priorities, and performance standards across teams, ensuring alignment to MSC strategic objectives
• Develops and executes operational strategies to improve accuracy, efficiency, and service quality across functions
• Leads talent planning and succession efforts; coaches and mentors emerging leaders
• Acts as a strategic partner with Finance, Accounting, Legal, and Technology teams to resolve complex issues and support enterprise initiatives
• Ensures compliance with internal controls, SOX, and audit requirements across all teams
• Drives continuous improvement through automation, data-driven decision-making, and adoption of best practices in shared services
• Also responsible for other Duties/Projects as assigned by business management as needed

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Education and Work Experience:

• Bachelor's Degree Business Administration or Finance, Accounting (Preferred)
• 7-10 years - Experience with Shared Services and Operating Model concepts within telecommunications industry. (Required)
• 2-4 years - Management experience (Required)

Knowledge, Skills and Abilities:

• Shared Services: Deep knowledge of Shared Services models and operation, including Migration & Transition Management, Knowledge Transfer, KPI Performance Management, and Basinline Assessment (Required)
• Strategic Leadership: Set vision and direction across multiple teams or functions to support enterprise goals and optimize Order to Cash performance (Required)
• Organizational Influence: Collaborate across departments and leadership levels to drive alignment, resolve escalated issues, and support change initiatives (Required)
• Process Improvement: Transformation and Innovation Champion continuous improvement through automation, process redesign, and adoption of shared services best practices (Required)
• Talent Development: Cultivate a strong leadership pipeline by mentoring managers, fostering team engagement, and leading succession planning efforts (Required)
• Enterprise Execution: Ensure delivery of high-impact, scalable operational solutions across teams while maintaining compliance with regulatory and audit standards (Required)
• Transformation and Innovation: Champion continuous improvement through automation, process redesign, and adoption of shared services best practices (Required)
• Growth Mindset: Embraces challenges, seeks out learning opportunities, and adapts to change with a focus on continuous improvement and personal development (Required)
• Emotional Intelligence: Applies emotional intelligence in interactions (Required)
• LEAN Principles: Understands and applies LEAN principles to drive efficiency, eliminate waste, and continuously improve processes (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $123,200 - $222,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.