Sr Manager, TFB Innovation & Experience, Partner Channel

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The Sr. Manager, TFB Sales Operations System Experience, Partner Channel manages a team of customer and seller obsessed subject matter experts tasked with the cross-functional intake, assessment, requirements and system flows for systems and capability projects, and technical projects as a part of offers, products, program and solutions efforts. This leader will ensure proper design, experience and execution. This leader will also have the direct responsibility of overseeing the process of understanding feasibility & assessment best practices, identifying use cases/journey/requirements, partnering with cross functional teams to define their requirements, and designing end to end system flows that are simple and scalable. This individual will be responsible for upholding sales operations standards and ensuring inclusion of and communication to all impacted groups regarding impacts, requirements, design and any system changes.

Responsibilities :

•          Manage and develop a Business Sales Operations team responsible for the system experience for major T-Mobile for Business products and services by driving assessment, requirements, design, demo, post-launch enhancements and hand off for ongoing support.

•          Effectively define simplified system experiences that ensure key success factors and address key field pain points or lessons learned as they relate to offers, products, programs and solutions that live within the TFB selling portfolio.

•          Define customer, seller and operations requirements for an optimal experience design and ensure the build & launch results in a full experience with the goal of simple end to end system experiences that provide efficiency - ultimately providing time back to the field for selling activities, easy ways to do business to customers, and automated systems for operations support.

•          Act as a coordination between field sales and back office cross functional support functions to ensure system experiences are adhering to strong operational standards and that requirements are comprehensive

•          Business analysis, including business casing & feasibility study expertise, assessment & requirements, and intake & planning

•          Sales support, project management, business analysis tools expertise (ex. MS Powerpoint, Excel, Work, Visio, Access, Outlook, Power BI)

•          Knowledge of Business sales, B2B selling methodologies, contracts, training, support

•          Knowledge of Business end to end system flows (learn, buy, get, use, manage, support processes and quote-to-cash steps)

•          Knowledge of wireless products & services

•          Also responsible for other duties/projects as assigned by business management as needed

Qualifications :

•          Bachelors Degree preferred

•          People Management experience 4 - 7 years

•          Operations experience 4 - 7 years

•          Project management experience 2 - 4 years

•          Sales or sales support experience 2 - 4 years

•          Systems experience 2 - 4 years

•          Business Requirements experience 2 - 4 years

•          Process design experience 2 - 4 years

•          Wireless experience 4 – 7 years

•          B2B specific sales, care or support experience preferred

Additional preferred qualifications: 

• Partner channel experience
• Proven experience in intake & planning, feasibility & assessment, business requirements gathering, process & system design, technical build/test/release, system support models
• Proven experience leading direct teams and cross functional partners on project level meetings, steering level meetings and innovation workshops.
• Proven experience understanding business customer and seller experiences, and solving business problems with systems and automation.
• Expertise to create methodology, health standards and governance.
• Expertise and confidence to present to partners and senior leadership

Minimum Qualifications :

• At least 18 years of age.

• Legally authorized to work in the United States.

• High School Diploma or GED.

• Pre-employment background screen.

Base Pay Range: $112,600 - $203,100

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

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As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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