Sr Product Manager, Technical

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
Are you ready to join the Un-carrier movement?
Sr Product Manager, Technical is a visionary, strategist, analyst, evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product and platform at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. This Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's Eligibility and Promotions domain platform and services portfolio. This portfolio helps meet T-Mobile's business goals by being a key revenue generator and offer a wide array of services to delight our customers.
We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way!

Job Responsibilities:

• Owns product end to end for sophisticated or cross-platform solutions for products and platforms of the highest level of complexity and scope, or family of products and platforms. This includes crafting, managing, maintaining and communicating product vision and strategy including technical vision and capabilities.
• Partners with business, internal/external collaborators and Leadership to understand current customer experience, identifies areas of opportunity
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
• Conducts cost-benefit / return on investment / NPV analysis, to support data-driven decision making.
• Works with partners and follows enterprise process to secure and maintain product funding.
• Drives specific ad hoc analysis and presents information to executive level management on request.
• Influences product feature set or technical improvements to improve customer experience.
• Works with external third parties to assess partnerships and licensing opportunities.
• Maintains current understanding of tech trends. Assesses how trends impact the roadmap or build opportunity for innovation of the product.

Product Execution & Technical Delivery

• Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery
• Manages strategic and operational work across the entire Program, including capacity planning, status reporting, and Quarterly Planning (portfolio).  Drives internal initiatives such as process improvements nd champions adoption and adherence to Agile and DevOps standard processes
• Runs or contributes significantly to key Agile ceremonies: Scrum of Scrums, Feature Reviews, System Demos, Retrospectives, etc
• Translates product/platform strategy by writing detailed features consumable for Dev teams for highly sophisticated products with multiple transactions and touchpoints. This work may include creation of prototypes
• Scopes and ensures alignment on the prioritization of activities based on business and customer impact
• Is accountable for and collaborates with others in creation of the program charter/domain roadmap and all program communications (mission statement, critical metrics, key partner/collaborator teams, program roadmap/key initiatives).  Directs others in the facilitation of team and project/program meetings.  Develops definition and measurement of success metrics to objectively quantify project success. Ensures that project execution aligns with approved methodology. Ensures that overall program in managed to strategic dates.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority
• Collaborates with partners and Dev / Execution teams to create and communicate anticipated release schedule
• Supervises the development of program roadmaps, project plans and schedules, and provides budget oversight for the business group on the program(s). Incorporates strategic factors into Program/Project Scope and recommendations.  Influences factors that create change and scope creep. Can lead and help others to understand the implications of change including legitimate scope shift
• Holds regular meetings and coordination activities with other PM’s and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known
• Generates and maintains dashboards and reports that track product/platform health and success metrics, technical metrics
• Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support
• Recognizes and communicates technical challenges to partners and makes educated trade-off decisions with the team
• Accountable for product quality and performance in production environment and product team response in event of critical or high impacting defect, including communications to partners at all levels
• Drive and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD

Relationship & People, Professional Development

• Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering
• Mentors other members of the TPM team (junior and peer mentoring)
• Develops adoption tools and training material for Technical Product Management team

Education:

• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience. (Required)

Work Experience:

• 6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment (Required)
• 7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience (Required)

Knowledge, Skills and Abilities:

• Agile Methodologies: Proven success in advising matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
• Technical Writing: Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Collaboration: Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest (Required)
• Product Management: Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role. (Required)
• Communication Proven track record to effectively and connect with Leadership, while employing a high degree of collaboration and influence.
  Excellent written and verbal communication skills with ability to present sophisticated technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
• Technology: Deep understanding of platform technologies and components such as security, performance, optimization, API integration.
  Advanced knowledge of full technology stack on which your assigned product runs. (Required)
• Business Analysis: Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)
• SQL Proficient with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
• Tableau Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
• Integration Knowledge and experience with integration patterns, API’s, and protocols such as REST, EDI, SOAP, etc. (Required)
• DevOps: Extensive knowledge of DevOps (CI / CT / CD) and application of CI/CT/CD in Agile environment. (Required)

​Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $130,900 - $236,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.