Sr Product Manager, Technical

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Job Overview
For a Senior Product Manager, Technical (TPM) focused on using large language models (LLMs) and generative steering to deliver virtual assistants across multiple platforms, the qualifications would need to blend technical expertise, product management skills, and leadership capabilities. Here's a comprehensive list:

Job Responsibilities:

Product Management Expertise:

• Demonstrated ability in product management, preferably in AI, machine learning (ML), or natural language processing (NLP) technologies.

• Consistent track record of delivering large-scale products from concept to launch, particularly in virtual assistant or chatbot platforms.

• Experience in defining product vision, strategy, and roadmap for AI-driven solutions across multiple customer touchpoints (voice, chat, app, etc.).

• Strong ability to gather and prioritize requirements from diverse stakeholders, including engineers, data scientists, and business teams.

• Hands-on experience with Agile methodologies, leading product development through iterative cycles.

Technical Competence:

• Deep understanding of large language models (LLMs), generative AI, NLP, and related technologies such as GPT, BERT, or similar.

• Ability to define and steer the architecture and integration of AI/ML models into virtual assistant platforms (voice, chat, web)

• Experience with AI-related frameworks, APIs, and platforms, including OpenAI, Google Dialogflow, and other AI/ML services.

• Strong knowledge of cloud platforms (AWS, Google Cloud, Azure) and DevOps practices for AI-driven solutions.

• Proven experience managing the deployment of AI/ML models in production environments and ensuring model performance.

Generative Steering and AI Model Deployment:

• Expertise in guiding generative AI to deliver intelligent and context-aware responses within virtual assistants.

• Familiarity with generative steering techniques to optimize and personalize customer interactions across platforms.

• Experience working with adversarial testing to ensure model robustness and mitigate risks related to biased or inappropriate outputs.

Cross-Platform Expertise:

• Experience with integrating virtual assistant technologies into different platforms (mobile, web, messaging apps, etc.).

• Familiarity with challenges and standard processes for maintaining a consistent user experience across various interfaces.

Leadership and Collaboration:

• Ability to lead cross-functional teams, including engineering, design, marketing, and data science, ensuring seamless collaboration.

• Experience in building and maintaining relationships with external partners and vendors, especially for AI and platform integration.

• Strong leadership skills with the ability to mentor junior team members and guide teams through complex problem-solving scenarios.

• Excellent interpersonal skills to present technical and business concepts to both technical and non-technical collaborators.

Education:

• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience. (Required)

Work Experience:

• 6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment. (Required)

• 7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. (Required)

Knowledge, Skills and Abilities:

Agile Methodologies

• Shown success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)

Technical Writing

• Strong requirements elicitation, and confirmed writing skills including the ability to write concisely and clearly for different audiences. (Required)

Agile Project Management

• Experience with Agile backlog/project management tools. (Required)

Collaboration

• Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)

Product Management

• Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role. (Required)

Communication

• Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.

• Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)

Technology

• Deep understanding of platform technologies and components such as security, performance, optimization, API integration.

• Advanced knowledge of full technology stack on which your assigned product runs. (Required)

Business Analysis

• Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)

• SQL Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)

• Tableau Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)

• Integration Knowledge and experience with integration patterns, API’s, and protocols such as REST, EDI, SOAP, etc. (Required)

• DevOps Extensive knowledge of DevOps (CI / CT / CD) and application of CI/CT/CD in Agile environment. (Required)

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)

• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $130,900 - $236,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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