Sr Strategy & Programs Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

We are seeking a dynamic individual to lead our retail strategy and innovation programs. This role will be at the forefront of driving transformative change, ensuring the successful creation, adoption, and execution of key innovation programming initiatives for our in-store experiences. You will have the unique opportunity to merge human, digital, and physical ecosystems, leverage market and research insights, and identify emerging trends to seize groundbreaking innovation opportunities through high-impact programming. T-Mobile is transforming the traditional retail experience from a simple transactional interaction to an inspiring journey of discovery and connection.

• Define and implement a programming strategy that aligns with T-Mobile's retail objectives and goals.

• Apply consistent strategy frameworks to gain insights and guide strategic decisions that resonate with a broad consumer audience.

• Conduct market research and analysis to identify trends, opportunities, and challenges across the retail landscape.

• Collaborate with cross-functional teams to ensure alignment and integration of strategic initiatives.

• Design and develop innovative programs that enhance the customer experience and drive retail performance.

• Create interactive in-store programs and experiences that inspire exploration and engagement, bridging the gap between human, digital and physical ecosystems.

• Utilize data-driven insights to create programs that address customer needs and preferences.

• Lead the testing and validation of new programs and initiatives in a controlled environment.

• Pilot new programs and initiatives, gathering feedback and making necessary adjustments.

• Develop detailed execution plans, including timelines, resource allocation, and risk management strategies.

• Oversee the rollout and implementation of programs across retail stores, ensuring consistency and quality at scale.

• Provide leadership and guidance to cross-functional teams, fostering a culture of innovation and collaboration.

• Influence and inspire stakeholders at all levels to support and adopt new programs and initiatives.

• Monitor and evaluate the performance of programs, making data-driven recommendations for continuous improvement.

• Leverage market research and insights to stay attuned to consumer trends, needs, and emerging industry innovations.

Education:

• High School Diploma/GED (Required)

• Bachelor's Degree (Required)

Work Experience:

• Strategic planning (Required)

• Program management (Required)

• Executive Communication (Required)

• Change Management (Required)

• User Experience Design (Required)

• Consumer Behavior Science (Preferred)

Knowledge, Skills and Abilities:

• Business Analysis Significant business analysis skills along with in-depth retail experience (Required)

• Negotiation Excellent influencing and negotiation skills (Required)

• Project Management Strong project management, analysis, and execution skills -- resulting in track record of successful achievements. (Required)

• Business Reporting Proven ability to develop and produce reports from existing systems and multiple sources, consolidate and analyze results, create comprehensive picture, and make/present informed recommendations. (Required)

• Problem Solving Demonstrated use of innovative yet analytical approaches to problem solving. (Required)

• Microsoft Office Basic computer skills and knowledge of common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.) (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $112,400 - $202,700

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.