Switch Engineering Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

T-Mobile is looking for a visionary Switch Engineering Manager to lead and encourage a high-impact team in Bothell, WA. This is more than an operations role — it’s an opportunity to develop the future of our network! You will drive the performance, resilience, and evolution of our switch infrastructure, ensuring world-class reliability and service for millions of customers. As a leader, you’ll champion operational excellence, modernize processes, prioritize critical engineering initiatives, and lead rapid recovery efforts that protect network integrity. Your success will be measured not only by network reliability and efficiency, but by the strength, agility, and innovation of the team you build. Join T-Mobile and help redefine what’s possible in wireless, setting new standards for performance and leading the industry into its next era.

Job Responsibilities:

• Supervise remote switch technicians to achieve compliance with network reliability metrics and operational standards
• Mentor and develop direct reports through regular feedback and career development activities
• Ensure alignment to all company policies and internal switch maintenance procedures
• Manage operational expenses and company assets related to switch operations
• Coordinate projects with internal teams and vendors to meet market goals and quality standards
• Serve as the primary escalation point for switch issues and maintain accuracy of operational data
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's Degree plus 3 years of related work experience
• OR advanced degree with 1 year of related work experience
• OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Telecommunications Engineering, Electrical or Electronics Engineering, Computer Science or related field (Preferred)
• 4-7 years Technical experience in telecommunications or mobile switching systems. (Preferred)
• 2-4 years Experience with GSM systems. (Preferred)

Knowledge, Skills and Abilities:

• Leadership (Required)
• Process Improvement (Required)
• Microsoft Office (Required)
• Be an active leader, willing to share and explore new ideas to develop new and more efficient processes (Required)
• Familiarity with ServiceNow (Preferred)
• Exposure to Cisco, Dell, Nokia, and/or Ericsson platforms (Preferred)
• Development Skills - Ability to build APIs for automation (Preferred)
• Experience with AI and/or Chat GPT (Preferred)

Licenses and Certifications:

• In absence of Leader of People experience, willing to consider candidates who have dedicated some of their time in leadership training.
• Acquired or in the process of acquiring certifications related to management or management processes such as a PMP is a strong plus.
• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes - 10% estimate

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $88,200 - $159,100

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.