Vendor Manager, IT

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

*This position is required to work onsite at our Frisco, TX or Overland Park, KS office at least 3 days a week. It is not available for remote opportunity.*

Job Overview
The Vendor Manager supports the performance, value, and resilience of T-Mobile’s strategic technology partners by executing vendor management frameworks that ensure consistent delivery against contractual commitments, service level agreements (SLAs), and compliance requirements. This role plays a key part in maintaining strong vendor relationships that drive operational reliability, innovation, and business outcomes.
Working under the guidance of senior leaders, the Vendor Manager monitors vendor performance, financial health, security posture, and compliance metrics to identify issues, recommend corrective actions, and support proactive risk management. By collaborating closely with Procurement, IT, Finance, Legal, and business stakeholders, this role helps ensure vendors deliver measurable value aligned with T-Mobile’s digital transformation and customer experience goals.
The Vendor Manager also contributes to continuous improvement efforts by applying market insights, supporting vendor scorecards and performance reviews, and identifying opportunities for cost optimization and service enhancements. Through disciplined execution and effective communication, this role strengthens T-Mobile’s vendor ecosystem as a reliable, compliant, and value-driven enabler of business success.

Job Responsibilities:

• Conducts Vendor Business Reviews, tracks action plans, and creates CIO briefing documents.
• Reviews and enforces contractual terms and service level expectations.
• Develops, recommends, and/or implements strategic initiatives associated with improving practices.
• Manages, establishes, and develops policies and schedules.
• Collaborates with inter- and intra-departmental stakeholders on Vendor Management content and processes.
• Contributes to organization’s body of knowledge on process design, modeling, execution, monitoring and optimization.
• Sets performance direction which translates broader initiatives into clear team objectives and concrete goals that align with other groups for efficient, coordinated action.
• Creates clear and measurable goals. Holds self and vendors accountable.
• Monitors progress and results; gives feedback effectively to vendors and makes tough decisions when appropriate.
• Creates and manages key metrics (e.g. Service Level Agreements, Operating Level Agreements) and Policies.
• Directs the lifecycle activities for existing contracts.
• Identifies new technology solutions and works closely with internal business partners to forecast future needs and to develop cost effective strategies aligned with business objectives.
• Drive strategy and selection of vendors.
• Experience creating communications for a leadership audience.

Education and Work Experience:

• Bachelor's Degree Business or Technical Discipline or equivalent experience. (Required)
• 4-7 years - Experience within a technical field required.

Knowledge, Skills and Abilities:

• Communication (Required)
• Project Management (Required)
• Technical Writing (Required)
• Organization (Required)
• Microsoft Office (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Overland Park, KS Compensation Range: $85,200 - $115,300

Frisco, TX Compensation Range: $90,400 - $122,400

Base Pay Range: $78,300 - $141,200

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.