VP, Retail Strategy & Operations

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

As Vice President, Retail Strategy & Operations, you will set the strategic vision to continually optimize and evolve our retail network. This includes format strategy, store design, merchandising, operations, and real-estate delivery across every retail channel and format. You will champion innovative ideas that set us apart in the market, driving both growth and transformation. As a key member of the Consumer Group leadership team, you will design and execute forward-thinking retail merchandising strategies that support business objectives, elevate the customer experience, and maximize sales and profitability. You will also oversee company store programs that pilot new designs, concepts, and customer journeys.

Un-carrier Responsibilities

• Develop and communicate a comprehensive retail network and format strategy that aligns with company goals, market trends, and customer preferences. Define the roadmap for evolving our retail network, including store counts, format mix, and geographic strategies. Identify opportunities for format innovation and differentiation, exploring new concepts, operational approaches, technologies, and design elements that enhance store aesthetics, layout, and business results.
• Lead and inspire a high-performing cross-functional team across merchandising, real-estate, operations, customer experience, and design functions. Foster a collaborative, high-standards, results-driven culture. Provide mentorship and professional development to enhance team capabilities and drive growth. Collaborate with departments to align merchandising strategies with broader objectives and ensure seamless execution.
• Develop and articulate a comprehensive retail merchandising strategy that aligns with the company's vision, brand, and financial goals. Guide the merchandising team to ensure a customer-centric product assortment and presentation. Collaborate with design and architecture teams to optimize store layouts and visual merchandising for customer experience and financial results. Cultivate partnerships with vendors and suppliers to secure terms and access innovative offerings. Use data to drive decisions.
• Develop and execute core operations with a focus on managing a $1.8B labor budget to ensure effective staffing across 2,500+ locations. Innovate labor planning and management in alignment with our digital transformation.
• Manage Real-Estate and construction teams to support fleet and format strategy. Develop a real-estate strategy aligned with fleet and format goals. Identify locations for builds, moves, and closures. Manage the construction and lease portfolio for all stores. Use data to drive decisions.

• Other duties and projects as assigned by business management as needed.

The Experience You’ll Bring

• Bachelor’s Degree in Business, Marketing, Retail Management, or related field (Required)
• Master’s/Advanced Degree (Preferred)
• 10+ years’ executive-level experience in retail operations (Required)
• 4+ years’ experience with data analysis and performance tracking to enhance performance
• 4+ years’ experience with digital enablement of retail experiences and integration with online sales/service environments
• 4+ years’ experience building and iterating on new retail formats to progress a retailer’s Go-to-Market strategy

Enough about what you’ve done. Let’s talk about who you are.

• Demonstrated leadership capabilities managing and motivating high-performing teams
• Strong business acumen and data-driven mindset
• Extensive knowledge of retail industry trends, consumer behavior, and the competitive landscape
• Excellent communication, negotiation, and influencing skills with internal/external stakeholders
• Strategic thinking, with the ability to translate vision into actionable plans and drive execution

• Proven ability to achieve financial targets through effective retail merchandising strategies

• At least 18 years of age

• Legally authorized to work in the United States

Travel:

Travel Required (Yes/No):

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Base Pay Range: $248,000 - $335,600

Corporate Bonus Target: 50%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.