Workplace Violence Program Manager

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Job Overview
The Workplace Violence Program Manager supports the organization’s workplace violence prevention and response efforts across a national footprint. This role plays a key part in maintaining a safe and secure environment for employees, customers, and guests by managing incidents involving threats, intimidation, or disruptive behavior. This position is responsible for the end-to-end management of workplace violence cases, including intake, investigation, risk evaluation, and resolution. Working within a small, collaborative team, this role operates with a high degree of independence while partnering closely with business teams. The role requires sound judgment, strong attention to detail, and the ability to navigate sensitive situations, including those involving escalated or potentially hostile individuals.

** This is a hybrid role (3 days/week) in the office and is based in Overland Park, KS **

Job Responsibilities:

• Manage intake, triage, and documentation of workplace violence and threat-related cases.
• Conduct investigations, including interviews, information gathering, and risk assessments
• Review and analyze security-related information, including CCTV footage and incident reports, to support case findings.
• Respond to time-sensitive situations in potentially escalated or high-pressure environments.
• Partner with Human Resources, Corporate Security, Legal, and business teams to settle and implement appropriate response and resolution strategies.
• Maintain accurate, thorough, and timely case documentation; ensure data integrity within case management systems.
• Monitor ongoing cases and conduct follow-up to support effective risk mitigation.
• Participate in a rotating after-hours on-call schedule to support urgent or escalated incidents.
• Contribute to workplace safety initiatives and related projects as assigned.

Qualifications:

• Bachelor’s degree and 2+ years of relevant experience, or an equivalent combination of education and experience. (Required)
• 2–4 years of experience in corporate security, investigations or law enforcement.(preferred)
• Ability to independently manage sensitive situations with professionalism and sound judgment.
• Exposure to security practices or systems. (e.g., CCTV, video review, incident reporting)
• Strong investigative and analytical skills, including basic risk assessment.
• Ability to remain composed in fast-paced or high-pressure situations.
• Strong attention to detail, organization, and documentation skills.
• Effective communication and collaboration skills across multiple partners.
• Proficiency in Microsoft Office and case management or reporting systems.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $55,600 - $100,300

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.